Introduction: Conversations between hospital board members, middle managers, and frontline staff often revolve around performance metrics, e.g., wait times and hospital-acquired infection rates. Where presentations focus on two-point comparisons (before/after) or targets (e.g., visualized with Red-Amber-Green (RAG) codes), initiatives could chase statistical noise rather than sound statistical signals of poor or superior performance. Statistical process […]
21. A Cluster-Randomized Evaluation of an Intervention to Increase the Use of Statistical Process Control Charts for Hospitals in England
